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C-Space Coworking: Scaling Up Transformation
Days 1-2 Review & Day 3: Accountability & Execution Rhythm
November 2025
Our Journey So Far
5-Week Transformation Roadmap
Week 1
Assessment & Personal Plans
✅ Complete
Week 2
Accountability & Execution
🔄 Today
Week 3
Strategy & OPSP
⏳ Coming
Week 4
Cash & Growth
⏳ Coming
Week 5
Integration & Launch
⏳ Coming
"Routine sets you free" — Verne Harnish
PART 1: DAYS 1-2 COMPLETE REVIEW
The 4 Decisions Framework
Every Growing Company Must Master:
🧑‍🤝‍🧑 PEOPLE
Do you have the right people doing the right things right?
🎯 STRATEGY
Can you state your strategy simply — and is it driving growth?
⚡ EXECUTION
Are all processes running smoothly and driving profitability?
💰 CASH
Do you have enough cash to weather storms and fuel growth?
9 Team Members Assessed
Complete Score Rankings (Lowest to Highest)
Score Range: 42 Points (37% to 79%)
Detailed Breakdown by Decision
How Each Team Member Scored
The Perception Gap Visualized
42-Point Range Across 9 Team Members
Leadership Layer (37-40%)
  • CEO Dilmurod: 37%
  • GM Zukhriddin: 37%
  • BD Ubaydulloh: 40%
Middle Management (57-66%)
  • Maintenance, Supervisors, Legal: 57-66%
Operations & Branch (71-79%)
  • Operations Asst Manager: 71%
  • Branch Manager: 79%
The further from HQ, the better things look!
KEY FINDING #1
CEO & GM Scored LOWEST (37%)
This is GOOD NEWS! It means:
✅ Leadership sees problems clearly
✅ Leadership admits their role in the issues
✅ Leadership is ready for change
✅ Leadership won't resist transformation
"Leadership, myself included, constantly pursuing new opportunities while sales and operations failing." > CEO, Dilmurod Khodiev
KEY FINDING #2
Branch Manager Scored HIGHEST (79%)
Abror's Labzak Branch is the MODEL
We don't need to invent systems, Labzak already has them!
KEY FINDING #3
Strategy Knowledge is INVERTED
Who KNOWS the strategy:
  • Nigina (Legal): 88%
  • Mahmud (Operations): 88%
  • Rukhshona (Supervisor): 83%
Who DOESN'T know the strategy:
  • CEO Dilmurod: 40%
  • GM Zukhriddin: 44%
  • BD Ubaydulloh: 43%
The people who CREATED strategy can't articulate it.
The people who EXECUTE strategy can!
KEY FINDING #4
Cash is the Weakest Area
Team Average: Only 51%
60-point gap in Cash perception!
KEY FINDING #5
Everyone Agrees on Core Problems
Despite different scores, ALL identified:
❌ Team is NOT cohesive
❌ No clear hiring process
❌ Training is broken
❌ Nobody knows their KPIs
❌ "Everyone pulling in different directions"
These are REAL problems, not perception issues
Team Member Profiles
The Leadership Layer
Dilmurod (CEO) > 37% > "The Honest Leader"
  • Challenge: "Everyone pulling in different directions... sales and operations are FAILING"
  • Priority: PEOPLE
  • ONE thing: "Hire 3 people — CFO, CMO, HR"
Zukhriddin (GM) > 37% > "The Honest Facilitator"
  • Challenge: "Lack of consistency among team members"
  • Priority: PEOPLE
  • ONE thing: "Our teamwork, consistent sync"
Ubaydulloh (BD) — 40% — "The Skeptical Realist"
  • Challenge: "Unclearness in targets, results, scope of work"
  • Priority: EXECUTION
  • ONE thing: "To work together in a team"
Team Member Profiles
The Middle Layer
Nodirbek (Maintenance) — 57% — "The Optimist"
  • Highest People score (70%)
  • Sees team positively
  • Values: Number of locations as strength
Sulhiya (Supervisor) — 63% — "The Values Champion"
  • Strength: "Core values guide us, unite us"
  • Only one who chose STRATEGY priority
  • Focus on service quality consistency
Rukhshona (Supervisor) — 64% — "The Enthusiast"
  • Challenge: "Gap between strategy and daily operations"
  • Scored team engagement as 1 = Maximum burnout
  • Priority: PEOPLE
Team Member Profiles
The High Performers
Nigina (Legal) — 66% — "The Enthusiast"
  • Highest Strategy score (88%)
  • Challenge: "Not a cohesive team, poor at training"
  • Key insight: "Until we implement, we won't see results"
Mahmud (Operations) — 71% — "The Operations Voice"
  • Tied highest Strategy (88%)
  • Challenge: "Not everyone knows their role"
  • ONE thing: "Finance system"
Abror (Branch Manager) — 79% — "THE Utopian" 🏆
  • Highest Execution (85%) and Cash (86%)
  • His team knows KPIs, can tell if "won the day"
  • Proof the systems WORK!
Day 2: One-Page Personal Plan
The OPPP Framework
Personal ↔ Business
RELATIONSHIPS ↔ People
ACHIEVEMENTS
↔ Strategy
RITUALS
↔ Execution
WEALTH
↔ Cash
The 5Fs (Life Priorities in Order):
  1. Faith — Spiritual foundation
  1. Family — Closest relationships
  1. Friends — Support network
  1. Fitness — Physical & mental health
  1. Finance — Resources to serve the above
What We Learned from Days 1-2
The Bottom Line
The Problem:
  • 42-point perception gap
  • "Everyone pulling different directions"
  • Leadership sees crisis; branches see success
  • Cash is critical weakness
The Opportunity:
  • CEO's radical honesty creates safety
  • Labzak branch proves systems work
  • Team agrees on core issues
  • Ready for transformation
Today we build the SYSTEMS to close these gaps
PART 2: DAY 3 AGENDA
Day 3: Accountability & Execution Rhythm
Today's Schedule
Total: ~3.5 hours
Today's Central Question
"Who is accountable for WHAT?"
The Story of Everybody, Somebody, Anybody, and Nobody
There was an important job to be done and Everybody was sure that Somebody would do it.
Anybody could have done it, but Nobody did it.
Somebody got angry about that because it was Everybody's job.
It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done.
This is why we need single-point accountability
The Accountability Distinction
Three Different Things
ACCOUNTABILITY
  • Belongs to ONE person
  • Has the "ability to count"
  • Tracks progress, raises issues
  • Rule: If more than one person is accountable, NO ONE is accountable
RESPONSIBILITY
  • Falls to anyone who can respond
  • All people who touch a process
  • CAN be shared
AUTHORITY
  • Final decision-making power
  • May or may not match accountability
TOOL #1: Function Accountability Chart (FACe)
What is FACe?
The Diagnostic Tool for Leadership Clarity
"The bottleneck is always at the top of the bottle!"
Jim Collins
FACe answers:
  • Who owns each business function?
  • What KPIs define success?
  • What outcomes are they accountable for?
The Two Tests for Delegation:
  1. They don't need to be managed
  1. They regularly WOW the team with insights and output
The 9 Core Functions
Every Business Must Have Someone Accountable For:
FACe Exercise: How It Works
Step-by-Step Process
Step 1: Individual Work (10 min)
Each person independently fills in who they think is accountable for each function
Step 2: Reveal & Compare (15 min)
Display all answers — look for misalignment
Step 3: Debate & Decide (20 min)
Work toward consensus on ONE name per function
Step 4: Define KPIs & Outcomes (15 min)
What metrics define success for each function?
The disagreement IS the point - it surfaces hidden assumptions
The Four Diagnostic Questions
After Completing FACe, Ask:
1
Is anyone's name in MORE than one box?
⚠️ Red flag: They're overloaded or will fail at something
2
Is any box EMPTY?
⚠️ Red flag: "All of us" means "none of us"
3
Are there MORE than one name in any box?
⚠️ Red flag: Shared accountability = no accountability
4
Would you enthusiastically REHIRE each person in their role?
⚠️ Red flag: Wrong person, wrong seat
C-Space FACe Discussion
Let's Map Our Functions
Remember: ONE name per box
TOOL #2: Process Accountability Chart (PACe)
What is PACe?
How Customers Experience Your Business
FACe = Vertical (Functions)
How leadership sees the company
PACe = Horizontal (Processes)
How customers experience the company
"The most important KPI for any process is TIME" — Verne Harnish
Customers want things better, faster, cheaper
The 4-9 Key Processes
Every Business Has Cross-Functional Processes
For C-Space Coworking:
  1. Lead Generation & Tours — How we attract prospects
  1. Member Onboarding — First 30 days experience
  1. Daily Operations — Check-ins, cleaning, access, supplies
  1. Community & Events — Building member connections
  1. Billing & Collections — Payment processing
  1. Member Support — Issue resolution
  1. Facility Maintenance — Keeping spaces excellent
  1. Renewal & Retention — Keeping members happy
PACe Template
Process Accountability Chart
TIME is the critical KPI for each process
TOOL #3: Meeting Rhythm
The Heartbeat of Execution
Why Meeting Rhythm Matters
"Those who pulse faster, grow faster" — Verne Harnish
The Rhythm:
  • Daily — Tactical alignment
  • Weekly — Strategic discussion
  • Monthly — Learning & big issues
  • Quarterly — Planning & themes
  • Annually — Vision & direction
A well-orchestrated meeting rhythm is the engine of operational excellence.
The Daily Meeting
The Most Important Meeting
Setup:
  • Time: Odd time (9:08, not 9:00)
  • Duration: 5-15 minutes MAX
  • Setting: Stand up!
  • Rule: 1 minute per person
The 3-Item Agenda:
CRITICAL: No problem-solving in the meeting!
Daily Meeting: What's Up?
Share What's Happening in Next 24 Hours
❌ Wrong (too vague):
"I have a meeting with a client"
✅ Right (specific):
"Meeting with ABC Corp CEO at 2pm to discuss contract renewal — need to close by Friday"
Why Specifics Matter:
  • Detects conflicts and crossed agendas
  • Enables connections and help offers
  • Creates pattern recognition
  • Builds shared awareness
Be specific: Names, numbers, dates, issues
Daily Meeting: Metrics
Numbers You Track Daily
Examples for C-Space:
  • New inquiries received
  • Tours scheduled / completed
  • Members checked in
  • Open support tickets
  • Daily revenue
  • Occupancy rate
The Power of Daily Data:
  • 6 data points = 1 trend
  • Weekly review = 4 weeks to see pattern
  • Daily review = 6 days to see pattern
Verbalizing makes it visceral
Daily Meeting: Where Are You Stuck?
The MOST Important Question
What to Share:
  • What's blocking you from a great day?
  • What's keeping you awake at night?
  • What concern needs to surface?
Warning Signs:
⚠️ If someone goes 2+ days without a "stuck" — there's likely a bigger problem
⚠️ If everyone is always "fine" — people aren't being honest
The Rule:
Surface issues in the meeting; SOLVE them after
Daily Meeting: What Kills Meetings
The #1 Enemy: GENERALITIES
Meetings fail when people:
  • Share vague updates instead of specifics
  • Turn updates into stories
  • Problem-solve during the Meeting
  • Run over time
  • Look backward (micromanagement)
  • Skip the "stuck" question
The Fix:
  • Use a timer (strict 15 minutes)
  • Require written notes before speaking
  • Facilitator says "take it offline" liberally
  • End on time even if not finished
The Weekly Meeting
Strategic Discussion (60-90 minutes)
Agenda:
Draw a line: Above = updates; Below = collective intelligence
Red/Yellow/Green Tracking
Progress Indicators for Priorities
The Key Shift:
Don't just report past — forecast the future
"We're at $700K of $1M target. Based on pipeline, I predict GREEN."
Who, What, When (WWW)
The Only Meeting Notes You Need
Rules:
  • Capture decisions and commitments only
  • Email to everyone immediately after meeting
  • Rotate note-taker weekly
  • Review at start of next meeting
TOOL #4: Critical Number & Rocks
The Critical Number
Your ONE Measurable Priority
"The main thing is to keep the main thing the main thing" — Stephen Covey
The Lead Domino Concept:
Imagine all your priorities lined up like dominoes. Find the lead domino — the one that makes everything else easier.
Selection Questions:
  • What's the ONE thing we need to address, or nothing else matters?
  • What would keep you awake during a recession?
  • What constraint is choking our growth?
Critical Number: Target Levels
Give Your Team a Chance to Win
Example:
  • Red: 85% occupancy (BBQ in parking lot)
  • Green: 90% occupancy (Team dinner)
  • Super Green: 95% occupancy (Team trip)
Even if you miss, celebrate the effort!
Quarterly Theme
Making the Critical Number FUN
Components of a Great Theme:
  1. Theme Name — Memorable, fun (movie titles work well)
  1. Visual Scoreboard — Posted everywhere, updated weekly
  1. Deadline — End of quarter
  1. Celebration — How we'll celebrate achievement
  1. Rewards — What individuals/teams can earn
Real Examples:
  • "Life Begins at 40" (€40K monthly earnings goal)
  • "Saving Mrs. Ryan" (10,000 new customers)
  • "Sweet Sixteen" (Hire 16 specialists)
  • "Six Million Dollar Man" ($6M pipeline)
Rocks: Your 3-5 Quarterly Priorities
Big Things That Must Get Done
"Big Rocks First" — Stephen Covey
The Mason Jar Lesson:
  • If you put sand first, rocks won't fit
  • If you put rocks first, everything fits
  • Prioritization determines what gets done
Rock Characteristics:
  • ✅ Specific and measurable
  • ✅ Completable in 90 days
  • ✅ Owned by ONE person
  • ✅ Moves business toward vision
  • ✅ Clear "done" criteria
C-Space: Your Critical Number & Rocks
For This Quarter
Critical Number:
What is the ONE measurable thing that will move C-Space forward?
Quarterly Rocks (3-5):
How Day 3 Addresses Our Findings
Connecting Assessment Gaps to Solutions
Key Principles to Remember
From Scaling Up Methodology
On Accountability:
"If more than one person is accountable, then no one is accountable."
On Rhythm:
"Those who pulse faster, grow faster."
On Goals:
"Goals without routines are wishes; routines without goals are aimless."
On Leadership:
"The bottleneck is always at the top of the bottle!"
On Freedom:
"Routine sets you free."
The Rockefeller Daily Discipline
Why Daily Matters
John D. Rockefeller:
Daily luncheons with his 4 co-founders (later 9 directors) — for DECADES
Steve Jobs:
Daily lunch with Jonathan Ive — Apple's design genius
T. Boone Pickens:
Daily breakfast strategy meetings — turned $2.7M into billions
"Company" comes from "to share bread." Gathering daily strengthens relationships and reduces mistakes.
Implementation Timeline
What Happens After Today
1
This Week:
  • Start Daily Meeting — Tomorrow!
  • Schedule Weekly Meeting — This week
  • Finalize FACe & Post Visibly — Within 3 days
2
This Month:
  • First Monthly Meeting
  • Launch Quarterly Theme
  • Create visible scoreboard
3
This Quarter:
  • Complete all Rocks
  • Celebrate Critical Number achievement
  • Plan next quarter
Immediate Action Items
Before You Leave Today
The Transformation Continues
Our Journey Ahead
Week 3: Strategy
  • One-Page Strategic Plan (OPSP)
  • Core Customer definition
  • Brand Promises
Week 4: Cash
  • Cash Conversion Cycle
  • Power of One analysis
  • Financial accountability
Week 5: Integration
  • Full system rollout
  • Team-wide communication
  • Celebration!
Closing Thought
From CEO Dilmurod's Assessment:
"Everyone is pulling in their own direction, potentially it can break us apart."
Today's Answer:
FACe + PACe + Meeting Rhythm =
ONE Direction
ONE Team
ONE C-Space
Thank You
Let's Build C-Space's Future Together
Resources:
  • Scaling Up by Verne Harnish
  • The Great Game of Business by Jack Stack
  • Rockefeller Habits Checklist (scalingup.com)
Remember:
"Nothing builds momentum and energy like hitting specific targets. Pick some really short-term goals, focus everyone on the same thing, and get back your mojo!" — Verne Harnish
Appendix: Quick Reference Cards
Daily Meeting Quick Reference
Setup
  • Time: Odd time (9:08)
  • Duration: 5-15 min MAX
  • Setting: Stand up
  • Leader: Most structured person
Agenda (1 min per person)
  1. What's Up? — Next 24 hours
  1. Daily Metrics — The numbers
  1. Where Stuck? — Constraints
Rules
✅ Be specific (names, numbers, dates)
✅ Start and end on time
✅ "Take it offline" for problem-solving
❌ No checking on yesterday
❌ No problem-solving in meeting
FACe Quick Reference
The Test
Every function needs ONE accountable person who:
  1. Doesn't need to be managed
  1. Regularly wows the team
Red Flags
  • ⚠️ More than one name in a box
  • ⚠️ One person in too many boxes
  • ⚠️ Empty boxes ("all of us" = no one)
  • ⚠️ Wouldn't enthusiastically rehire
Remember
"If more than one person is accountable, NO ONE is accountable."
Meeting Rhythm Summary
The Pulse
"Those who pulse faster, grow faster."
Critical Number Checklist
A Good Critical Number Is:
✅ Measurable — Clear way to track
✅ Addresses weakness — Not something you already do well
✅ Company-wide — Impacts entire business
✅ Educational — Teaches something about winning
✅ Time-bound — 90 days (quarterly)
✅ Challenging but achievable — Stretch, not fantasy
C-Space Assessment Summary
Final Numbers At-a-Glance
Key Insight:
Leadership (37%) sees crisis. Operations (71-79%) sees success. The truth is somewhere in between — and Day 3 tools help us find it.